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General terms of sale

Terms of delivery

Orders and deliveries are processed as soon as possible after booking. The client is kept up to date with order tracking information by email. Delayed delivery does not incur a right to a reduction in the price of sale.


Shipping costs are the official Swiss Postal Service tariffs, and are subject to change by the latter.
All prices are inclusive of VAT.

Terms of payment

Payment at the time of the order by bank draft. Invoiced orders must be paid at reception.
Delayed payment will be subject to a surcharge of 5%.


Returns will only be accepted for defective articles or articles damaged in shipping. Any such defects must be reported within 72 hours of reception. Failure to do so voids the right to free replacement of the goods.

Refusal to accept deliveries

The client will be charged for any expenses resulting from unjustified refusal of the delivery.

Data protection

LOUISE VA AU CINÉMA treats only the data strictly required for its activity and uses it to process orders. Personal data are treated with strict confidentiality.
We save current and past orders and the data relating to them in order to offer the client the best possible service.


Our liability in relation to supplied goods is limited to the supply of replacements. No claims to cancel the contract of supply or reduce the invoiced amount will be considered if a replacement is available within a reasonable time.
We decline all liability for material damage imputable to copy protection systems.


The contract is subject to the jurisdiction of the Court of Vevey and is governed by Swiss Law.


Louise Productions Vevey
Rue de la Clergère 2
1800 Vevey